Case Studies

Nigerian Communications Commission

NCC’s strategic management plan (SMP, 2014 – 2018) was developed by PwC using the balanced scorecard framework. BSWA was contracted to implement and automate the SMP

  • Reviewed the SMP, recommended and effected changes to make it amenable to automation
  • Completely redeveloped Tier 2 scorecards for 19 Depts. and executive Offices. Developed measures definition tables for the Tier 1 Tier 2 scorecards and installed QuickScore™ Performance Information System;
  • Developed scorecards and dashboards for the two organizational units; developed an electronic Tier 3 cascading tool to cascade Tier 2 scorecards to employees in the various Departments
The Commission also wondered how to generate first set of measurement data for the strategic management system and contracted BSWA to conduct a baseline survey for measurement data
  • Categorized the baseline measures into the various perspectives, identified data sources, and pooled the data into QuickScore.
Consistent training and handholding of the Commission’s staff in all the phases of the project.